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Dear Valued Customer,
We are pleased to announce that effective April 23, 2021, First Bethany Bank will launch a new core banking system. This upgrade is part of our commitment to remain in the forefront of banking technology advances and enhancing the experience for our customers. Upgrading our core will allow us to bring exciting new services to you.
Some of the new services that bring greater convenience include:
We are confident the new system will put us in a position to continue to meet your banking needs. Please review the Frequently Asked Questions that should be helpful in answering
most of your questions. Please look for more specific information on all these options as we get closer to April. We want to offer you complete communication and assistance
as we move into this period of transition.
On behalf of our team, I want to thank you for banking with First Bethany Bank. We appreciate your business, value our growing relationships, and look forward to providing you
with valuable financial solutions for years to come.
Sincerely,
Priscilla Cude
President & CEO
Why is First Bethany Bank undergoing a core conversion?
The core system upgrade is a part of our commitment to remaining at the forefront of banking technology advances and offering state of the art online and mobile banking experiences for our customers.
Will my account number(s) stay the same?
Yes. All of your account numbers will be the same.
May I continue to use my First Bethany Bank checks?
Yes. You may continue to use your checks.
May I continue to use my existing debit card?
If your card is an SNU affinity card, it will be reissued. Otherwise, debit cards will be reissued as they expire.
Will there be a period where I do not have access to my funds due to the conversion beginning on April 23, 2021?
We do not anticipate any time where you will be unable to access your funds by debit card or check. We have planned the conversion to minimize the impact on you, while ensuring access to your funds. However, please carry an alternative form of payment during the conversion weekend in case of an unplanned disruption of service. Debit card limits will be modified during the period of April 23-25. Should you have further questions, please contact Customer Service at 405-789-1110.
Will my current direct deposits or automatic drafts be affected?
No. Since your account number and the bank’s routing number are not changing, all current direct deposits or automatic drafts will continue to be processed normally.
How does the systems conversion affect online banking and bill payment?
Your online banking access will be suspended on April 22, 2021*. Our new online banking service will have a different design, but you will experience a more robust and user friendly system. Your account and transaction history will be transferred to the system. Your log-in credentials will change. As we get closer to the conversion date, we will provide easy instructions with your new log-in information
In addition, bill payment banking services will be suspended on April 21, 2021*. Access to online banking and bill payment services should be restored by Monday, April 26, 2021*.
Will I need to re-enroll in eStatements?
No.
Who should I contact if I have questions during the system conversion process?
Our number is 405-789-1110
Friday: April 23, 2021* 8:00AM CST – 8:00PM CST
Saturday: April 24, 2021* 9:00AM CST – 2:00PM CST
*Subject to change
